Service Desk Analyst
Chandler Macleod
- Australian Capital Territory
- Contract
- Full-time
- Serve as the primary point of contact for all IT-related issues and requests, including hardware and software problems, network connectivity issues, and system errors.
- Provide timely and efficient technical support to end-users via phone, email, or ticketing system, ensuring high levels of customer satisfaction.
- Diagnose and troubleshoot technical issues, utilizing problem-solving skills and technical knowledge to resolve problems in a timely manner.
- Escalate complex issues to appropriate support teams or higher-level technicians, ensuring prompt resolution and minimal disruption to business operations.
- Bachelor’s degree in information technology, Computer Science, or related field, or equivalent combination of education and experienc
- Minimum of 1-2 years of experience in a technical support role, preferably in a service desk or help desk environmen
- Strong knowledge of Windows and/or Mac operating systems, Microsoft Office suite, and common desktop applications.
- Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users effectivel
- Strong knowledge of Windows and/or Mac operating systems, Microsoft Office suite, and common desktop application
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs – flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.