Senior Business Analyst with workflow management experience

• 5+ years of experience as a Business Analyst on large-scale ICT or transformation programs, ideally in government or highly regulated sectors.
• Demonstrated experience in iterative or agile delivery environments, with a strong focus on business process and workflow automation.
• Familiarity with ServiceNow or comparable platforms (e.g., Salesforce, PEGA, Dynamics).
• Strong facilitation and workshop leadership skills, with the ability to engage both business and technical stakeholders.
• Proven experience in stakeholder engagement, use case definition, and vendor coordination.
• Proficiency in documenting user stories, process flows, and functional requirements using tools like Visio or similar. • Excellent communication and interpersonal skills, with the ability to translate complex requirements into clear and actionable deliverables.
• Exposure to ServiceNow modules related to business workflows (e.g., HR, PPM, Knowledge Management, or custom apps).
• Understanding of ServiceNow platform architecture, configuration lifecycle, and licensing considerations.
• Experience supporting change enablement, benefits realisation, and post-implementation optimisation.
• Familiarity with Agile or SAFe delivery frameworks and associated tools (e.g., Jira, Confluence) • Relevant certifications such as CBAP, ServiceNow Fundamentals, or equivalent.
• Australian Citizen is mandate
• Hybrid working model

ZSoft Technologies