Contact Centre Agent
Jones Radiology
- Adelaide, SA
- Permanent
- Full-time
- Join a leading patient-focused medical imaging practice
- Provide quality service to patients and specialist referrers
- Permanent full-time positions available.
- Work with highly skilled teams in a busy contact centre environment
- Receive extensive training, competitive remuneration and a range of employee benefits including additional paid parental leave, discounted health insurance and Jones Radiology branded workwear.
- Delivering a high-quality inbound call experience for Jones Radiology clinics.
- Interacting with patients and referrers to schedule a range of medical imaging appointments.
- Responding to calls & enquiries in a timely, professional and caring manner.
- Providing care and an outstanding patient and referrer experience.
- Developing and maintaining strong working relationships with patients, referrers, staff and managers.
- Strong customer service skills, including active listening, objective questioning and enjoy helping people.
- Demonstrated customer service experience and previous call centre experience will be highly regarded but not essential.
- Demonstrated experience using multiple programs simultaneously and systems navigation.
- Demonstrated initiative and willingness to learn.
- Excellent problem-solving, interpersonal and communication skills
- Ability to work autonomously and in a team environment.
- Strong attention to detail.
- A competitive remuneration package with flexible work options.
- Jones Radiology acknowledges the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.
- The opportunity to join diverse and high-performing teams who specialise in what they do, and how they do it.
- A culture of ongoing learning, opportunities for career advancement, continued growth and development.
- A wellness program that includes access to fitness facilities, well-being tools and confidential counselling services.
- Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
- Practice-wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.