Visitor Experience Guide - St Kilda Penguins

Phillip Island Nature Parks

St Kilda, VIC
$32.91 per hour
Permanent
Part-time

14 days ago

Multiple roles available
Part time positions - Fixed Term 2-year contract
Required to work a minimum of 20 hours per fortnight. Shift times will be in the late afternoon and evening but will vary depending on Penguin arrival times.
Set roster spanned over 7-days (Monday to Sunday) & public holidays, with alternating weekends off. Set rosters will alternate each fortnight:
Week 2: Wed, Thurs, Fri OR Mon, Tues, Sat, Sun
Week 1: Mon, Tues, Sat, Sun OR Wed, Thurs, Fri
Scale 1 - $32.91 per hour inclusive of hourly allowance for 7-day roster (Mon to Sun) & public holidays

About the CompanyPhillip Island Nature Parks is a leading conservation and sustainable tourism organisation. We take pride in fostering a flexible, inclusive, and supportive workplace culture where your contributions are valued, and your professional growth is encouraged. Join us to be part of a team that shares your passion for environmental and wildlife conservation. Here, you'll discover a rewarding career and a truly great place to work.About the RoleThe purpose of the Visitor Experience Guide at the St Kilda Penguins is to educate and engage visitors about the conservation of the colony's Little Penguins and their habitat. This role involves delivering an exceptional visitor experience while promoting awareness of key conservation messages with the aim of inspiring people to act for conservation.For further details about the role, including duties and responsibilities, please refer to the Position Description - Visitor Experience Guides- St KildaNature Parks are known for their Penguin expertise, that’s why successful candidates will be inducted into Nature Parks at the picturesque Phillip Island. You’ll need to be available to attend a mandatory induction session from 6th – 9th October at Phillip Island. Transport to and from the island and accommodation will be provided for successful candidates.Following the induction with Nature Parks a mandatory onsite induction will be held at the St Kilda Penguins from 13th to 16th October, with ordinary hours of work commencing the week of the 20th October.To be successful, you must be able to attend the above sessions.About youWe are on the lookout for enthusiastic communicators who can turn a moment of wildlife observation into something truly memorable. If you love sparking curiosity, enjoy engaging with groups, and can bring a sense of wonder to the experience of watching nature unfold, you might be just who we are looking for.Whether your background is in education, tourism, conservation or you simply have a passion for storytelling and inspiring others, we would love to hear from you. What matters most is your ability to connect, share, and help others see the magic in the natural world.The Benefits

Work in the evenings on a set roster - know when you're working with an attractive work life balance
7-day roster (Monday to Sunday) & public holidays
Position covered under Phillip Island Nature Parks Enterprise Agreement
Access to our Employee Assistance Program (EAP) for you and your family
Professional development opportunities
Free entry to our Phillip Island attractions and other commercial discounts
Work for one of Australia's leading conservation and sustainable eco-tourism organisations.
Enjoy work life balance and a great team culture
Full uniform supplied

Key Selection Criteria

Previous experience in visitor engagement, and customer service duties within a fast-paced environment
Ability to provide high quality visitor experiences, interpretation, tours and information to a diverse range of visitors including non-English speaking visitors.
Proven ability to de-escalate and resolve conflict
Ability to follow directions and work as part of a team
Demonstrated communication and problem-solving skills
Possess an understanding of OH&S and maintain knowledge of emergency procedures
Experience in guiding in a Tourism setting (highly desirable)
An interest in Conservation and the Marine environment (highly desirable)

To commence your journey with us, the following is required:

Working with Children Check

Drivers’ License
First Aid Level II and CPR

See the position description attached below for further information about this role. nrmjobs.com.au/job/20026768Date published:21-Aug-2025Closing date:05-Sep-2025

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