SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.Job Title: Customer Relationship and Renewals ManagerLocation: Mississauga, ON (Hybrid)Who We AreSOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer unique value and most importantly, be part of a winning team.What We’re Looking For:As the Customer Relationship and Renewals Manager on our team, you will be responsible for providing a positive customer experience, leveraging the SOTI sales model and maximizing revenue and margin generation. You will have a detailed understanding of our products and services and create opportunities within our existing account base throughout a defined region.What’s in it for you?The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation, and fun.The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!The Technology - You will get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.Responsibilities:Serve as the first point of contact with Clients and Prospects, presenting a warm and professional manner as an ambassador of SOTITake ownership and responsibility for all customers in the account database with a focus to grow the scope and value of the accountMeet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needsCollect customer information, provide product information directly to customers and SOTI partnersProvide feedback from customers to appropriate personnel within SOTIPlan effective sales campaigns and target existing account base to proactively grow accounts and extend revenueDeal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotionsMaintain regular contact with key influencers and build and strengthen the customer relationshipManage pipeline and forecast accordinglyCollaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc), to support the sales strategyMaintain in-depth product, industry trend and technical knowledgeQualifications2+ years of experience in a high volume B2B sales or renewals role ideally within technology; Inside Sales experience is desirable but not essentialExperience of Salesforce desirable but not essentialPassion for technology and aptitude to learn new technologiesStrong phone presence and experience in a high-volume customer interaction environmentProficient interpersonal, communication, and computer skillsBasic knowledge in mobile technology – DesirableAbility to excel in a team-oriented, collaborative, and fast-paced environmentA self-starter with a high degree of initiative, a can-do attitude, results and goal-driven mindsetAbility to deal with people sensitively, tactfully, diplomatically, and professionally at all timesAttention to detail in all areas of work with strong problem identification and problem resolution skillsExcellent communication skills in EnglishProficiency in additional languages would be a strong asset#LI-SI1If you want to bring your ideas to life, apply at SOTI today.We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at .Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
