Change Manager - Billing

Parramatta, NSW
Contract
Full-time

21 days ago

Change Manager - Billing Project

Full-time 12-month Fixed term contract (38 hours per week)
Hybrid (3 days in Parramatta/Sydney CBD, 2 days WFH)
Attractive remuneration: Base salary + salary packaging benefits up to $18,550 (pay less tax) + 12% superannuation

About the Role:We are seeking a Change Manager to lead the transition from our current end-of-life billing platform (PeoplePoint) to a new enterprise-wide solution. This role will support both system and process change, aiming to simplify and modernise billing across all service lines. The Change Manager will be responsible for change impact assessment workshops, stakeholder engagement, communication, and adoption, ensuring alignment with broader transformation initiatives and a seamless customer experience. You will be working alongside another Change Manager on Billing, providing collaboration and shared leadership for this critical transformation.Role key Accountabilities:

Develop and execute comprehensive change management strategies tailored to the billing system modernisation project.
Identify and engage stakeholders across various departments to ensure a smooth transition and adoption of the new billing solution.
Collaborate with project teams to integrate change management activities into project plans and ensure alignment with strategic objectives.
Lead communication and engagement efforts to build awareness and support for the billing system modernization among internal and external stakeholders.
Provide coaching and support to leaders and teams to facilitate their roles in driving change and promoting a culture of innovation and adaptability.
Monitor and evaluate the impact of change initiatives, making adjustments as necessary to ensure successful implementation and adoption.

Qualifications and Experience:As a Change Manager at Uniting, you will demonstrate a passion for driving positive change and a commitment to delivering exceptional customer experiences. You will possess:

A Bachelor's degree or equivalent experience in a relevant field.
Minimum 5 years of experience in change management, particularly related to business transformation projects.
Proficiency in change management methodologies such as Prosci/ADKAR, Kotter, or similar.
Experience with large-scale system implementations and process re-engineering.
Excellent communication, interpersonal, and influencing skills.
Ability to collaborate effectively with diverse teams and stakeholders at all levels of the organisation.
Strong problem-solving skills and a proactive, results-oriented approach.
A commitment to continuous learning and professional development.

What we offer:

Maximum allowable up to $18,550 salary packaging available (visit

for more information). * Flexible work arrangements (2 days WFH per week)

$500 referral bonus can be generously rewarded for referring a friend who joins Uniting.
Extensive opportunities for professional growth across Uniting.
Affordable access to Fitness Passport— discounted gym memberships to support your best life.
Corporate discounts and cash-back programs with major retailers
A supportive and inclusive and collaborative work environment.

Ready to apply?If you are a Change Manager with a passion for driving transformative change, leading Billing, and making a real difference, we encourage you to apply. We’d love to hear what drew you to Uniting and this opportunity.Please include a cover letter with your CV and apply through the job portals.Questions? Please email Louise from Uniting’s Talent Acquisition Team atfor more information.Employment with Uniting is subject to satisfactory background checks, which include National Police Checks and Reference Checks.Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care.Our purpose is to inspire people, enliven communities and confront injustice.We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving and self-determining.Uniting is a Child Safe Organisation, committed to the safety, wellbeing and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are.

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