Senior Customer Services Officer

Adelaide, SA
$50.00 per hour
Temporary
Full-time

15 days ago
Apply easily

Randstad are currently partnering with a well known State Government department based in Adelaide. This opportunity is available immediately for customer service focused individuals with high attention to detail with experience in program and/or project delivery.About the roleWe are seeking individuals that have excellent customer service skills, who are confident in communication and are effective providing customer support through call centre and in-box channels!The successful candidates will be undertaking the following duties on a day to day basis

Providing timely and effective support services to customers and as part of the team.
Research, prepare and delivery of responses for customer phone calls, emails and event enquiries related to projects and programs.
Research and prepare internal correspondence and briefings, including ministerial, divisional and project teams.
Participate on, and provide support to committees and working groups as required.
Follow systems, policies and procedures to support the business and contribution for continuous improvement.
Review, maintain, and improve content libraries to deliver customer support services including, call scripts, website content, and standard responses.
Contribute to resource development and advisory services related to the department.

Skills and Experience

Well developed ability to communicate effectively, both written and verbal
Knowledge of consumer-facing energy projects and programs in South Australia, or the ability to quickly acquire the knowledge
Strong ability to research and analyse problems and deliver clear and concise recommendations
Ability to set priorities to meet deadlines and identify performance outcomes
Strong experience in spreadsheets, databases and word processing software
Must have a current National Police Clearance or willing to obtain immediately

Benefits

Positive workplace culture
Great hourly remuneration on offer
The opportunity to contribute to a team and build your exposure within a prominent State Government Department.

Join Randstad’s community of casuals for Business Support roles across various SA government departments. Working as a contractor with Randstad comes with many benefits.

We offer three pay runs per week ensuring you are always paid within the week.
Access to My Randstad portal for easy payslip access
Exclusive access to roles before we go to market
Access to our employee assistance program services, including counselling services.

Our team are genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or support you while you are contracting for us.How to applyClick APPLY or contact Melissa Zalewski (melissa.zalewski@randstad.com.au) for a confidential discussion.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.SkillsAdmin, administration, clerk, government, reception, data entry, assistant, executiveEducationSecondary School/High School

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