Senior ServiceNow Technical Analyst
- Canberra, ACT
- Contract
- Full-time
- Taking ownership of proposed ServiceNow solutions and leading the development including setting priorities, allocating work, and fostering a high-performance culture.
- Developing and maintaining development plans and user stories to ensure milestones are delivered are on time, within budget and are of a high quality.
- Performing coding (JavaScript) and configuration (Flow Designer, UI Builder, Business Rules) on the ServiceNow platform.
- In partnership with clients and other stakeholders, applying strategic and systems expertise to design, develop, test, and implement solutions (i.e. integrations, customisations and/or enhancements) in line with business requirements and AEC frameworks and standards.
- Liaising with technical teams and business area staff to facilitate the rapid resolution of issues and/or faults within fielded ServiceNow applications and modules, and those still under development.
- Contributing to the continuous improvement of ServiceNow by monitoring and keeping abreast of new ServiceNow features and functionalities, and providing recommendations for development, process and systems enhancements.
- Liaising with vendors, AEC's business areas and IT Branch staff as required to mitigate delivery risks and issues and remove blockers.
- Working as part of an Agile project/program team or business as usual area as directed.
- Performing other duties as directed from time-to-time by Directors/Team Leaders or a delegate.