Settlements OfficerEnjoy working flexibly in our hybrid environmentExperience/background in conveyancing/finance/settlements/law are all welcomeWe have long-term partnerships with charities working to address homelessness.We're REAis not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.Where the team fits inOur property marketing funding business for homeowners and agents, CampaignAgent, was created with a mission to provide financial freedom to the real estate industry. The team is highly passionate about providing innovative, low friction financial solutions to Australia’s leading residential real estate agencies focusing on campaign advertising.Be a part of our high performing Settlements team, where you will be responsible for guiding our customers through the payments and settlement process. You will display exceptional customer service within a fast-paced, high volume environment with empathy to our customers and stakeholders.What the role is all aboutManaging all files in the settlement process working with agencies, conveyancers and stakeholders in the settlement processManaging, monitoring and escalating of files that require collaboration with the legal teamCollaborate with Customer Support, Customer Payments, Legal and Customer Success to identify any issues and escalate to the appropriate channelsEnsuring that all customer data is up to date and industry compliance standards are metDevelop a deep knowledge and understanding of our products and technologyWho we’re looking forExperience in a conveyancing related role, knowledge of the conveyancing process and/or the PEXA system is highly desirableExperience in similar settlements role is idealConveyancing license would be beneficialYou are task focused, people first-person and passionate about providing an exceptional customer experienceExcellent communication both verbal and writtenNatural sense of urgency and excellent attention to detailExperience in a similar role managing queues, with inbound and outbound emails and callsYou are a good listener and able to understand our customers' underlying problems even if they are not clearly communicated to you.You are organised, autonomous, comfortable with ambiguity and can manage your time effectively.You love working as part of a team and will actively seek feedback from others to learn and develop.The REA experienceThe physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.We offer:A hybrid and flexible approach to workingFlexible parental leave offering for primary and secondary carersPrograms to support mental, emotional, financial and physical health & wellbeingOur Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.Hack Days so you can bring your big ideas to lifePerformance recognition programs because hard work should never go unnoticedOur commitment to Diversity, Equity, and InclusionWe are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.If you like the sound of us, then we think you should apply today. We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're looking at your application, and preparing to come back to you with an update, why not get to know us a bit more through our various social channels?#LI-HYBRID
