IT Account Manager | SAP Customer Success Manager | Brisbane

Brisbane, QLD
Permanent
Full-time

3 days ago

DyFlex is an established SAP Platinum Partner with offices across Australia. We are recognised as a leader in SAP expertise, delivering fit-for-purpose solutions across greenfield and brownfield implementations, change management, and ongoing AMS services. Recently, we were awarded Partner of the Year for SAP S/4HANA Cloud, public edition ANZ and the SAP Australia Partner Excellence Award for Move to SAP S/4HANA.As a Customer Success Manager based in the Brisbane area, you will play a key role in ensuring our Queensland customers achieve long-term success with their SAP solutions. You’ll work closely with clients post-implementation to drive adoption, satisfaction, and growth, while also contributing strategically to DyFlex’s regional presence.TasksKey Responsibilities

Work from home, with travel required to customer sites across Brisbane and the broader Queensland region
Own the post-sales relationship with assigned customers, ensuring they achieve their desired outcomes through SAP solutions
Develop and manage customer success plans, including forecasting, account strategies, and engagement roadmaps
Monitor customer health metrics, satisfaction scores, and usage trends to proactively address risks and opportunities
Collaborate with Sales, Operations, and Support teams to drive renewals, upsells, and long-term customer value
Act as a trusted advisor, helping customers navigate transformational change and optimise their SAP environments
Coordinate cross-functional involvement with consulting and delivery teams to ensure seamless customer experiences
Build deep relationships with key decision-makers and stakeholders across customer organisations
Advocate for customer needs internally, contributing to product and service improvements
Meet or exceed goals for customer satisfaction, retention, and portfolio growth

Requirements

Relevant tertiary qualifications in a technical, business, or software-related field
Proven experience in customer success, account management, or post-sales consulting within the tech or enterprise software space
Strong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS, etc.)
Business acumen and curiosity to deepen your knowledge of SAP products and customer industries
Experience working in a fast-paced, customer-centric, and multi-cultural environment
Knowledge of cloud computing and emerging enterprise technologies
Exceptional written and verbal communication skills in English
Strong interpersonal skills — able to build trust, influence outcomes, and manage multiple stakeholders
Self-motivated and highly organised, with a strong sense of ownership and ability to manage competing priorities
Innovative mindset with a focus on improving processes and delivering scalable success

Benefits

Work hands on with SAP’s newest technologies, including S/4HANA, BTP, and Joule
Benefit from competitive pay, company-provided laptop, and supportive work-life balance
Join a fast-growing SAP partner delivering projects with some of Australia’s leading enterprises

This is a fantastic opportunity to work with a hands-on team and top talent, with a focus on building our presence in Queensland.DyFlex is committed to providing a safe, flexible, and respectful environment for staff, free from discrimination, bullying, and harassment. We are proud of our diverse and inclusive team as we continually improve together and achieve the best outcomes for our customers — we are the region's leading SAP Platinum Partner!Please note:

Visa sponsorship is not available
Only QLD-based candidates will be considered

DyFlex SolutionsDyFlex is an established SAP Platinum Partner with offices across Australia. We are recognised as a leader in our area of SAP expertise. We deliver fit for purpose SAP solutions and our services range from greenfield and brownfield implementations, change management to ongoing AMS services and support. Recently, we have been awarded Partner of the Year for SAP S/4HANA Cloud, public edition ANZ and SAP Australia Partner Excellence Awards for Move to SAP S/4HANA .

DyFlex Solutions

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