Homecare Coordinator

ICG medical

Melbourne, VIC
Temporary
Full-time

12 days ago

ICG Medical is a leading global nursing recruiter with a focus on nurses across all specialities, midwives and home care/healthcare workers.Our company vision is to improve patient care. The DNA make up of our business stems from our core values: Open, Family and Passion.One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded and engaged in our service offering.The business is made up of three recognised healthcare recruitment brands who sit underneath the ICG Medical arm. Each deliver tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada and the USA with more office openings on the horizon.We are well placed to cater to any staffing requirement whether that be temporary, contract or permanent recruitment as well as being able to relocate candidates internationally using our global office headquarters as pinpoints across the globe. Where would you like to go next?The RoleResponsibilities include:

Assisting with establishing care requirements for clients which at times may also include meet and greets with clients in their home environment.
Ensuring suitable daily care is delivered by suitably matched support team.
Monitoring client support requirements to identify, organise and implement change and/or arrange necessary supports if required.
Follow up with clients/participants regarding their care requirements and changes to their shift requests.
Ensure all communication with clients and workers are documented, accurate, professional, and up to date for upcoming and/or recurring shifts.
First point of contact for all worker enquiries regarding CRM vWorker platform.
Work closely with members of the global Homecare team and Homecare Leadership Team to track incidents and provide feedback to drive service improvements.
Maintain Visual Care CRM database and associated systems.
To act as a representative for the organisation undertaking business development, taking part in external promotional activities as appropriate, and maintain collaborating with professional networks.
Proactively building and maintaining positive and professional relationships with clients through collaboration, participation, respect whilst supporting confidentiality and cultural sensitivity.
Timely development and submission of required reports
Managing and investigating and responding constructively to any feedback and or complaints received.
Undertaking administrative functions as required, including the collection of accurate and timely data to support clients invoicing, rostering, timesheets and reporting
Support ad-hoc tasks and projects from time to time.

Ideal Profile

You have at least 1 year experience within a Admin Assistant or Medical Affairs role, ideally within the Healthcare & Lifesciences industry.
You are organised and have good interpersonal skills.
You have good computer skills ( MS Word, Excel, Powerpoint).
You are a strong networker & relationship builder
You are a strong team player who can manage multiple stakeholders
You pay strong attention to detail and deliver work that is of a high standard

What's on Offer?

Opportunity to make a positive impact
Fantastic work culture
Work alongside & learn from best in class talent

ICG medical

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