Marketing (Lead Generation) and Booking Coordinator - Community Impact (Sydney)
EY
- Sydney, NSW
- Permanent
- Full-time
- Identifying potential leads (school contacts) through market research, segment lead data and create personalised content to enhance engagement with CI programs.
- Conduct direct outreach through phone calls and email to qualify, nurture and successfully convert leads into bookings in line with key performance indicators (KPIs).
- Handle end to end booking administration including scheduling bookings according to program parameters and school needs and managing booking data in the CRM, communicating alterations related to booking details.
- Ensure data accuracy and integrity through CRM data audits and logging CRM issues.
- Provide excellent customer service, including handling queries, maintaining brand representation in all communications, and cultivate positive relationships with schools and internal teams.
- Identify and escalate any issues to the team leader and program manager to ensure timely resolution.
- Experience in lead generation, bookings, direct marketing outreach and CRM campaign execution.
- Experience in telephone-based engagement and customer relations.
- Experience using a CRM system, marketing automation software (e.g., MS Dynamics, Mail Chimp)
- Data Entry experience and proficient in Microsoft Office products (Word, Excel, PowerPoint)
- Knowledge of maintenance and legislative requirements regarding customer records and information
- Ability to work to and deliver on Key Performance Indicators (KPIs)
- Adaptability to adapt to changing environments and problem-solving skills.
- High attention to detail and careful and thorough approach to tasks
- Confident team player with negotiation and multitasking skills
- Exceptional interpersonal and communication skills
- A self-motivated attitude, with the ability to work independently and remotely.
- Exceptional time management skills, the ability to prioritise competing demands and meet deadlines.
- Explore how a career at EY is yours to build at
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- Learn about our commitment to DE&I at
- Discover the various ways our benefits can cater to your needs, across wellness, financial wellbeing, and family-friendly policies which include 26 weeks gender neutral paid parental leave at