Claims Advisor

Newcastle, NSW
Permanent
Full-time

2 days ago

Zancott Recruitment is seeking empathetic and resilient individuals to join a growing team of Claims Advisors. In this meaningful role, you’ll support individuals dealing with personal and psychological injuries, guiding them through their recovery journey and helping them access the entitlements they deserve.This is more than just a job; it’s a chance to positively impact lives while building a rewarding long-term career.Role overview:

Manage Claims: Oversee a portfolio of personal injury claims, ensuring accuracy, compliance, and timely resolution.
Assess Complex Information: Analyse medical, financial, and investigative reports to make informed decisions.
Drive Positive Outcomes: Implement effective strategies to achieve fair and cost-efficient claim outcomes.
Engage Stakeholders: Collaborate with healthcare providers, employers, and internal teams for proactive case management.
Deliver Exceptional Service: Communicate with empathy, clarity, and professionalism to support injured individuals and their support networks.

Your skills & Experience:

Experience in claims management, customer service, workers' compensation, or a related field.
Strong communication and negotiation skills, with a genuine passion for helping others.
High emotional intelligence and resilience—especially when working on sensitive cases.
Ability to interpret complex documents and make sound, fair decisions.
Qualifications in Psychology, Allied Health, or Rehabilitation are highly regarded but not essential.

The Benefits:

Hybrid Working: Enjoy a flexible mix of in-office and remote work.
9-Day Fortnight: Get every second Friday off—without any reduction in pay.
Career Development: Access ongoing training and clear opportunities for advancement.
Supportive Culture: Be part of a collaborative, inclusive team that values your well-being.
Employee Benefits: Enjoy retail discounts, wellness initiatives, and support for further study.

If you meet the above criteria, this is the opportunity you are looking for, click the APPLY NOW or email your resume to and laura@zancott.comZancott thank you for taking the time to apply for this position. Due to a high volume of applications, only shortlisted applicants that meet the criteria will be contacted.To keep up to date with what is happening at Zancott, please like our Facebook page & follow us on LinkedIn.Eligibility:The (CSIRO) considers filling this position as a special/equal opportunity/affirmative measure under section 8(1) of the Racial Discrimination Act 1975 (Cth). Therefore, the position is open only to Aboriginal and/or Torres Strait Islander people with Australian citizenship. The successful applicant will need to provide evidence confirming their Aboriginal and/or Torres Strait Islander heritage.

Zancott Recruitment

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