Ref 1701/24 Client Services Assistant, Equity, Safety, and Wellbeing Services

Western Sydney University

Australia
$87,412-93,061 per year
Permanent
Full-time

16 days ago

Western Sydney University Internal Applicants Only
Full-Time, Fixed-Term Position until 31st August 2024 | Western's Kingswood Campus
Remuneration: $87,412 to $93,061 p.a. | Includes 17% Superannuation

Western Sydney University Internal Applicants Only.To be eligible to apply for this position you must be employed by Western Sydney University on an ongoing, fixed term or casual basis at the time of this advertisement.All ongoing and fixed term employees seeking to apply for this position as a secondment must have completed a minimum of 12 months’ full-time continuous service to be eligible to apply for this role, as per Part D of the Recruitment and Selection Policy.

Full-Time, Fixed-Term Position until 31st August 2024
Based at Western’s Kingswood Campus

About Equity, Safety & Wellbeing Services
Equity, Diversity, Safety and Wellbeing will foster a commitment to the health, wellbeing and safety of our staff and students to empower the entire University community. This includes reviewing and simplifying access and transport for our staff and student population. These services include Campus Safety and Security, Equity and Diversity, Work Health Safety and Wellbeing and Student Wellbeing Services (Welfare, Disability and Counselling Services).About the Role
The Equity, Safety & Wellbeing Services is seeking a dynamic Client Services Assistant who is highly motivated, enthusiastic, and passionate about supporting people. As part of our team, you will play a crucial role in helping our students, ensuring they have the necessary resources and support to excel throughout their academic endeavours.Client Services Representatives, serve as the initial point of contact for our Student Wellbeing Service, which includes the Counselling, Welfare, and Disability teams. This Fixed Term position involves promptly addressing enquiries ensuring each interaction reflects our commitment to excellence and support.This is a full-time, fixed-term position until 31st August 2024 based at Western’s Kingswood Campus, although travel to other campuses of the University may be required. Please review the position description for further information.Key Responsibilities
The Client Services Assistant will be responsible for:

Responding to requests from students and staff regarding support services offered by the WSU Student Wellbeing Service, including the Counselling, Disability, and Welfare teams.
Providing frontline support by managing reception services, scheduling appointments, disseminating general information about available services, addressing complex enquiries, and facilitating referrals to the appropriate teams within the Student Wellbeing Service.
Demonstrating empathy and discretion in assisting students from diverse backgrounds and handling confidential information with professionalism and care.

If you are enthusiastic about supporting our university communitys wellbeing and possess the skills and qualities outlined above, we want to hear from you! Apply now ensuring you carefully address each of the selection criteria in your application. Don't miss this chance to work at Western Sydney University, where every day is an opportunity to make a difference!Remuneration Package: HEW Level 4 $87,412 to $93,061 p.a. (comprising Salary of $73,864 to $78,638 p.a., plus Superannuation and Leave Loading)Position Enquiries: Please direct specific enquiries regarding the role to Kathleen Greenwood via emailRecruitment Enquiries: Specific enquiries or issues with your application may be directed to the Recruitment Team atClosing Date: 8:30pm, Sunday 21st April 2024.Working Rights in Australia - Eligibility
You must provide evidence of your full-time working rights in Australia at time of application.Please note, only those applications submitted via the WSU online recruitment system will be accepted.

Western Sydney University

Apply Now