Medical Typist/Receptionist

• Handling all incoming and outgoing communications, including answering phone calls, responding to emails promptly, and assisting patients with general enquiries
• Welcoming patients to the practice, managing and coordinating patient appointments, cancellations, and rescheduling appointments using Genie software.
• Preparing and running patient clinics including the billing and receipting of all patient consultations
• Assisting the Practice Manager with theatre quotations, theatre bookings and the preparation of theatre lists
• Medical typing of general letters back to GPs, surgical reports and on occasions some medicolegal correspondence
• Providing general administrative support to the Surgeon and collaborating closely with the Senior Secretary to ensure the smooth day to day running of a busy ENT practice.

• At least 1-3 years of experience working in a similar specialist practice environment, ideally any prior experience working within a surgical specialist practice would be viewed favourably.
• Previous medical typing experience
• Strong understanding of Medicare, DVA, WorkCover and Private Health Fund billing processes.
• A team player who can also work independently and contribute effectively to a small team setting.
• Excellent time management and organisational skills.
• Proficiency in using Genie software for practice and patient management.
• Clear, concise, and professional communication skills.
• Reliable, well-presented, confident, courteous, and able to maintain composure in challenging situations.

Litton Andrews