Customer Service Officer

• 6-month contract starting the 29th of April until the 1st of November
• Full time office-based position in Sydney CBD, 231 Elizabeth St
• Monday to Friday 9:00am - 5:00pm
• $34.58 per hour + Super (overtime rates apply if and when required)
• Candidates must be Australian citizens and enrolled on the electoral roll to be considered for this position.
• Candidates must be willing to obtain a National Police Check and sign a Political Neutrality Document before starting in the role.

• Provide assistance by answering questions on how to apply for work, how to complete online training and how to complete timesheets via Aurion;
• Data entry into Staffing Election System, including resetting passwords and updating personal details;
• Contact external organisations to enquire about work opportunities available via expression of interest;
• Reply to email enquiries in a timely and professional manner;
• Escalate issues to Team Leader as appropriate.

• Demonstrated ability to understand and communicate information in a clear, accurate and respectful manner to people of diverse backgrounds.
• Experience in a call centre environment or phone-based customer service (reception, switchboard).
• Strong customer service skills.
• Ability to work and build relationships in a team environment with a high level of professionalism.
• Strong computer skills in the use of MS Office, including Excel, Outlook and Word, and demonstrated ability to respond to email enquiries using templates.
• Ability to manage own workload, whilst managing competing priorities.
• Political neutrality with no affiliation to political parties or lobbyists/third party campaigners.

Hudson