MS Dynamics Solution Architect - Melbourne
- Melbourne, VIC
- Contract
- Full-time
Location: Melbourne
Contract Duration: 6 Months with high possible extensions
Experience: 7+ YearsKey Responsibilities:
- Hands on Solution Architect: Integration of MS dynamics with AWS Connect
- Solution Design: Develop comprehensive architectural designs for integrating AWS Connect with Microsoft Dynamics 365, considering call flows, data integration, security, and scalability.
- Technical Leadership: Provide technical guidance and mentorship to development teams throughout the project lifecycle.
- Integration Expertise: Design and implement robust integrations between AWS Connect and Dynamics 365, utilizing APIs, webhooks, and other relevant technologies.
- Cloud Architecture: Define and implement cloud infrastructure on AWS, including compute, storage, networking, and security services, specifically tailored for contact center solutions.
- Security Best Practices: Ensure the solution adheres to strict security guidelines and compliance standards, protecting sensitive customer data.
- Performance Optimization: Optimize the solution for performance, scalability, and cost-effectiveness, leveraging AWS services effectively.
- Stakeholder Collaboration: Work closely with business stakeholders, development teams, and other technical experts to gather requirements and ensure alignment on the solution design.
- Documentation: Create and maintain detailed architectural documentation, including diagrams, specifications, and deployment procedures.
- Troubleshooting and Support: Assist in troubleshooting complex issues and providing ongoing support for the integrated solution.
- Staying Current: Maintain a strong understanding of the latest advancements in AWS Connect, Dynamics 365, and related technologies.
- Proven experience as a Solution Architect with a focus on cloud-based contact center solutions.
- Expertise in AWS services, particularly AWS Connect, and experience with related services like Lambda, DynamoDB, and API Gateway.
- Strong knowledge of Microsoft Dynamics 365, including its capabilities for customer service and contact center management.
- Experience with integration technologies like APIs, webhooks, and middleware platforms.
- Solid understanding of cloud security best practices and compliance requirements.
- Excellent communication, collaboration, and problem-solving skills.
- Experience with Agile development methodologies is often preferred.