Job Category: Hotel-Front OfficeJob Description:About UsIHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.Your Day to DayAs Concierge Manager, you will be the architect of unforgettable guest experiences at InterContinental Hayman Island Resort. You will lead the Concierge function, acting as a passionate brand ambassador and orchestrating seamless guest journeys - from pre-arrival arrangements through to fond farewells and beyond.With a particular focus on our VIP and high-profile guests, you'll coordinate every detail of their stay while empowering your team to deliver warm, personalised service that reflects the exceptional standards of the InterContinental brand. You'll also work closely with internal departments and external partners to ensure every guest interaction is elevated, meaningful, and memorable.What We Need From YouDemonstrated expertise in a similar role within a luxury hotel, resort, or equivalent environmentProven ability to lead, coach and inspire a diverse teamStrong communication and interpersonal skillsFluent English is essential; additional languages highly regardedProficiency in hotel systems (Opera or similar), and Microsoft Office SuiteA passion for luxury hospitality and exceeding guest expectationsWhat We OfferWorld-class Staff Facilities including excellent Subsidised Accommodation with dedicated amenities such as a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fieldsAn exciting and ever-changing Staff Activities Calendar featuring yoga, meditation, hikes, markets, and moreExtensive Career Development with onsite trainers, multi-hire programs, and professional coursesAccess to IHG Australia's myBenefits Program - paid birthday leave, wellbeing support, employee room rates, recognition celebrations & retail discounts across 400+ popular retailersAn opportunity to build your career in one of the world's most iconic resort destinationsFollow us on and to see more of what life is like on Hayman Island.We are proud to be IHG, and we know you will be too.
