IT Support Engineer (Level 2) | MSP | Mainly WFH

Sydney, NSW
$85,000-95,000 per year
Permanent
Full-time

8 days ago

Job Description:THE COMPANYThis company is an established and growing IT Managed Service Provider who offer Professional & Managed Services across Cloud & M365 + Managed Security and Cybersecurity Incident Response.On offer:

Specialized MSP for clients in the healthcare and biotech space who are making meaningful improvement to people's lives.
Tenured team focused on collaboration, knowledge sharing/upskilling, and teamwork to deliver outstanding customer outcomes.
An additional 6 days leave per year based on performance.
$85,000 - $95,000 +super - depending on experience.
Paid certifications and training.
Mainly WFH remote working with occasional travel to client sites needed.

ROLE SNAPSHOT:IT Support Engineer role working in a team and responsible for providing mainly Level 2 IT Support to various customers across Azure & M365 cloud solutions, including workstations, servers, printers, networks and various hardware/software.Mainly WFH remote working with occasional travel to client sites needed for onsite support.Key elements of the role:

Level 2 technical IT Support to monitor, troubleshoot and resolve desktop hardware/software, server, and network connectivity issues for end users.
Focus is on supporting M365 & Azure cloud technologies - Office 365, Exchange Online, Entra ID, Defender, Intune, Autopilot etc.
Network support including connectivity troubleshooting and assisting with configuration of network devices - firewalls, wireless access points, routers, switches etc.
Service Desk support using ConnectWise ticketing system.
Identify opportunities for automation and process improvements.
Assist in documentation of IT processes.
Work collaboratively with internal colleagues to resolve customer issues.
Mainly WFH but occasional travel to customer sites is required for onsite support.

REQUIRED EXPERIENCE / SKILLS / BACKGROUND / PERSONAL QUALITIES:Suitable for a Level 2 IT Support professional with Azure & M365 experience who is seeking a challenging role they can own and make what they want.Ideal for a 'go-getter' and a collaborative team player with no ego who enjoys knowledge sharing and proactively taking the initiative to learn.Required skills / knowledge / experience:

Level 2 IT Support experience, supporting end user's desktop hardware, software and network connectivity issues.
M365 & Azure support exp incl Entra ID, Intune, Autopilot, Teams, Exchange Online etc
Windows Server experience is beneficial.
Excellent communication skills (both verbal and written) and customer facing abilities.
Demonstrate proactively taking the initiative for self-learning and self-improvement.
Display logical problem-solving abilities.
Professional presentation and a social and friendly manner.
Keen interest in emerging cloud technologies.

This is a full-time permanent role predominantly WFH offering $85,000 - 95,000 (plus super) - depending on experience.*Please note, unrestricted permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.Requirements:IT Support Cloud Level 2 Service Desk helpdesk

Robert Half

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