Customer Service Officer

Wangara, WA
Permanent
Full-time

1 month ago

Discover Opal....We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainability!Discover the Opportunity....Opal Packaging Plus is an industry-leading packaging and consumables business across Australia. The Customer Service Officer role is responsible for servicing Opal Packaging Plus customer requirements and providing support to the Opal team. This full-time, permanent role will be based out of our site located 'North of the river' in Wangara and will be working from Monday to Friday 8am until 4pm.You will contribute to the success of Opal by:

Taking inbound calls from customers and responding to customer emails
Service walk-in customers
Actively work to provide fantastic customer service
Process sales orders for customers, both repeat and new orders
Communicating with production teams and sales teams about expected delivery times
Manage customer order and delivery protocols
Ensure accuracy of data entry pertaining to sales orders
Collate and generate quality reports as required
Support the warehouse function with invoicing and courier bookings
Outbound phone calls to customers for check-ins and/or order/account queries

Discover Yourself….We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.For this role we would ideally like you to have:

Experience working in a fast-paced customer service environment (ideally experience providing customer service via phone calls and email)
Ability to learn computer systems for data-entry
Customer focused
Meticulous and organized
Excellent communications skills in both written and verbal
Team player attitude
Strong time management skills including ability to deal with competing priorities

Discover more… by visiting our website atFind out about Opal - follow us on LinkedInApplications are open to both internal and external candidates. If this sounds like the opportunity for you apply now!Our Opal ValuesThinking packaging. Discover Opal.

Orora

Apply Now