Intern/Cadetship Service Desk Analyst - Canberra

Canberra, ACT
Training
Part-time

1 day ago

Gain hands on work experience whilst completing your studies - minimum 18 month-24 month commitment
Support customers with technical issues related to IT systems
Excellent career development in a culture that embraces flexible work arrangements

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us hereDo Work That MattersLeidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.Your New Role and ResponsibilitiesThis opportunity is for students currently studying an IT related degree, diploma or certification with 18 months - 24 months remaining.We are seeking a Service Desk Analyst to be the primary contact for customer inquiries and technical issues related to corporate IT systems. The role involves diagnosing and resolving problems, supporting Windows environments, and troubleshooting Microsoft 365 applications.We can train the technical aspects of this role, but if you're eager to learn, receptive to feedback, and a collaborative team player, we're committed to investing our time to help advance, or launch your career.An average week for an Intern Service Desk Analyst could incorporate wide range of activities, including:

Provide first-line IT support to end-users in the Asia Pacific region.
Log and manage user incidents, service, and access requests.
Account Maintenance (Password resets, account unlocks, etc.)
Troubleshoot hardware, software, network, and telecommunication issues.
Ensure compliance with Service Level Agreements and maintain user communication.
Maintain documentation, and research issues and troubleshooting.

What You’ll Bring to Make An ImpactAlong with your education and any practical experience, Leidos values individuals who use their initiative and seek to understand the business and develop relationships based on respect.Don’t worry if you don’t tick all the boxes – if you meet most of them, we encourage you to submit your application. We’re most interested in your strengths, what you want to learn and how far you want to go.

Currently studying IT related Degree, Certification or Diploma with 18 months - 24 months remaining.
Experience in a customer-centric role.
Excellent communication skills and a proactive approach.
Experience with Microsoft 365, Azure, InTune, and all Windows operating systems.
Awareness of ITIL best practice methodology.
Be willing to work onsite in the Canberra office with responsibilities including phone calls and Onsite assistance.
Previous service desk experience is desirable.

This role does require the successful applicant to be an Australian Citizen and be willing to obtain and hold a NV-1 or greater security clearance.Diverse Team Members, Shared Values and a Common PurposeProviding our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.Next StepsTo apply for this role, follow the links or apply via our Careers page.Recruitment process – application screening, interview, and background checks.Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you’d like to discuss any additional support during your application or throughout the recruitment process.At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.Original Posting:For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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