Customer Service Representative
Manitowoc
- Blacktown, NSW
- Permanent
- Full-time
- To provide parts support needed for Aftermarket customers:
- Attend to parts interpretation enquires.
- Place parts orders with respective factories and follow up on order status.
- Follow up on parts related quotations, delivery and other matters; assist as appears desirable to expedite order, maintain customer acceptance.
- Assist with the resolution of Spare Parts issues.
- Generate Tax Invoices for Crane Care parts.
- Provide SAP interface support for ANZ Aftersales / Logistics as the SAP Super User:
- Keeper / Maintainer of the Parts 'SAP Manual'.
- Train crane Care staff on SAP systems.
- Responsible for SAP parts master file, extent parts into ANZ location, liaise with factories.
- To assist and support in ensuring materials movement (pick pack etc.) and dispatching functions along with warehouse receiving and storing, when needed.
- Physically receive and check off orders from suppliers and locate in the Parts Warehouse when necessary.
- Assist with Parts stock take activities when required.
- Perform other ad-hoc duties as assigned.
- High School Diploma or higher qualification in Product and Customer Service or other relevant areas or the equivalence.
- At least 3 years of Customer Service-related working experience preferably in the crane industry or heavy equipment industry.
- To be familiar with all aspects of Microsoft office.
- Possess SAP Skills will be an added advantage.