Customer Service Representative

New South Wales
Permanent
Full-time

16 days ago

About usFoundever is a global leader in the customer experience (CX) industry. With 170,000 associates worldwide, we support 750+ of the world's leading brands by delivering seamless customer experiences in the moments that matter.At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.About the roleAs a Customer Service Representative, you'll join a team of dedicated professionals passionate about delivering exceptional customer service. You'll play a key role in ensuring customer satisfaction through effective problem-solving and communication.About youWe're looking for individuals with:

Customer service experience (highly desirable)
A genuine interest in banking or financial services
Strong computer skills and the ability to navigate multiple systems
Resilience and professionalism in a fast-paced environment
A Grade 12 qualification (or equivalent)
Student visa holders are welcome!

What you will do

Handle inbound calls and assist with a variety of general banking inquiries, including:

Providing account balances
Replacing debit and credit cards
Updating personal information
Resolving issues with online banking
Investigating transactions and disputes
Managing fraud inquiries
Logging complaints and capturing feedback
Provide accurate information and follow strict identification protocols

Note: This role does not involve sales or upselling.Training period (on-site)

Weeks 1-3: Classroom training, Monday-Friday, 9:00 am-5:30 pm (NSW time)
Weeks 4-7: On-the-job training, Monday-Friday. Full-time availability between 8:00 am-8:00 pm (NSW time) required

Flexible rostersWe offer different roster options to suit your lifestyle:

Night shifts and split shifts available
Work-from-home opportunities available (conditions apply)*

What we offer

Full-time comprehensive training
Private healthcare policy discounts
Staff perks - access to platform with discounted products and services
Performance based incentives*
Monthly social engagement activities

Important Information

During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations. 100% attendance is required during training.
If work-from-home is offered, you'll need a stable internet connection and a quiet, secure workspace to deliver high-quality customer service.
Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory).

Start your journey with Foundever today! Speak to our recruitment team to learn more.*Terms and conditions apply.

Foundever

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