Solutions Engineer

North Sydney, NSW
Permanent
Full-time

22 days ago
Apply easily

Come shape the future of education with us.We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 5,000 schools across Australia and beyond. We’re joined by over 300+ members of the Compass team, delivering smart school management solutions around the world.Why we need you:You’re passionate about technology and education, and you know how to transform ideas into real-world results for schools. As a Solutions Engineer at Compass, you’ll work closely with schools to design and demonstrate solutions that meet their unique needs. From tailored product demos to technical solution design, you’ll play a key role in helping schools understand and adopt the full potential of our platform.You’ll thrive in this role if you’re motivated by problem-solving, confident in translating complex technical concepts into clear value, and enjoy working at the intersection of product, sales, and customer success.What you’ll be doing:-Pre-Sales Engagement

Collaborate with Chief Revenue Officer (CRO) & Schools Engagement Managers to understand prospect needs and define solution strategy.
Deliver tailored product demonstrations, technical deep dives, and proof-of-concept sessions to key stakeholders (e.g., school leadership, IT, administration).
Provide consultative input on product configuration, implementation feasibility, and alignment to school-specific workflows.
Respond to RFPs, RFIs, and security assessments with accuracy and confidence.

-Solution Design & Enablement

Translate customer requirements into viable, scalable configurations of the Compass platform.
Collaborate with Product and Implementation teams to ensure solution feasibility and accurate scoping.
Build and maintain technical collateral (integration guides, demo environments, solution architecture diagrams) to support the sales cycle.

-Sales Team Enablement

Train and coach Sales colleagues on Compass platform capabilities, integration patterns, and value propositions.
Contribute to the continuous improvement of sales playbooks, discovery frameworks, and objection-handling strategies.
Serve as a subject matter expert in Compass modules and underlying architecture.

-Customer Advocacy & Feedback

Capture insights from the field to influence product roadmap and customer experience improvements.
Act as the voice of the customer internally, identifying opportunities for innovation or new product use cases.
Ensure a smooth knowledge handover from Sales to Customer Success teams.

RequirementsYou'll bring:

Proven experience in a solutions engineering, pre-sales consulting, or technical sales role (ideally in SaaS, EdTech, or enterprise software).
Strong technical fluency across software platforms, APIs, integrations, and data security concepts.
Exceptional communication and presentation skills, with an ability to engage both technical and non-technical audiences.
Familiarity with the education sector, especially K-12 operations, is highly regarded.
Experience working in cross-functional teams and fast-paced growth environments

BenefitsWhat’s in it for you?

We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
A flexible working culture.
Learning & Development opportunities - we want you to grow and get the most out of your role!
Parental Leave Program for both primary and secondary carers.
24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.

It is a really exciting time to join Compass. We are growing and need people who want to grow with us.We value individuals who are self-motivated, adaptable, and eager to contribute to the success of our company. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.Prior To Commencing Employment, You Require:

A valid Employee Working With Children Check & National Police Check.
A valid Driver’s License.
Verification of unrestricted work rights in Australia, e.g. citizenship, passport, or birth certificate.

Compass Education