Greyhound Australia - Operations Coordinator

• First point of contact for our Coach Captains
• Solving problems and escalating where appropriate.
• Coordinating support services for breakdowns, injuries and other situations that may arise.
• Making decisions on routes and passenger changes.
• Managing compliance with legislative requirements, including Chain of Responsibility and National Heavy Vehicle Regulations.
• Logging all reported incidents in accordance with company policy.
• Checking and filing driver logbooks and driver pre departure paperwork.
• Monitoring and changing rosters, replacing shifts and coach movements.
• Following existing policies and procedures including Incident Management Plans.

• Knowledge of the coach, transport and/ or logistics industry.
• Experience in logistics or transport roles.
• Completion or willing to complete “Administer the implementation of fatigue management strategies”
• Intermediate computer skills (Microsoft Office Suite).
• Excellent problem solving skills.
• The ability to manage challenging situations and handle pressure.
• Sound communication skills and a strong customer focus.
• Ability and willingness to work shifts on a rotating roster that includes day shifts, night shifts and weekend work.
• The ability to handle pressure situations, remain calm and think clearly.
• Must be well organised and be able to coordinate competing priorities.
• Customer focused

• Be safe
• Let’s collaborate
• Delight our customers
• Be accountable
• Be empowered
• Enjoy what you do

Greyhound Australia