Air Freight Export Manager | Brisbane Airport

• Lead and manage daily operational activities within the Air Freight Export team.
• Drive cost minimisation and gross profit maximisation on every shipment.
• Support the achievement of operational KPIs and country targets.
• Proactively monitor operational performance and implement process improvements.
• Manage customer relationships and ensure resolution of operational issues.
• Coordinate with carriers, suppliers, and internal stakeholders to optimise service delivery.
• Ensure compliance with ISO standards, global policies, and relevant regulations.
• Maintain high levels of supplier performance and resolve workflow issues.
• Provide leadership, coaching, and performance management to your team.
• Conduct regular customer visits to ensure satisfaction and identify upsell opportunities.

• Achievement of productivity and service quality targets.
• Retention of key accounts and resolution of escalated customer issues.
• Effective leadership and resource allocation.
• Compliance with company policies, procedures, and safety standards.
• Continuous process improvement and operational excellence.

• All employees are expected to demonstrate our core behavioural dimensions to be successful at DHL Global Forwarding
• Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
• Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
• Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
• Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

• Hybrid working options available after successful onboarding.

• Consistently voted as a great place to work.

• Focus on wellbeing with annual fitness subsidy.

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