Horizons Lake Jindabyne - Guest Service Agent/ Night Auditor
- Jindabyne, NSW
- Permanent
- Full-time
As a Guest Service Agent / Night Auditor, you’ll be the friendly face that welcomes our guests and the reliable presence that keeps the hotel running smoothly day and night. From check-ins and reservations to ensuring security and completing the nightly audit, you’ll play a key role in creating memorable stays. This varied role offers a mix of morning, evening, and night shifts, including weekends, and suits someone who is organised, approachable, and thrives in a dynamic environment.Our Vision
To be leaders in creating experiences and properties that escape the ordinary.Our Purpose
To make the day better for ourselves, each other, our group, our customers, and our communities. We do this by living our values of Empowerment, Possibilities, and Community, and by delivering on our goals.Our Goals
- Growing revenue above market
- Maximising assets
- Business transformation
- Empowerment: We make it happen
- Possibilities: We evolve and innovate
- Community: We make the connection
- Provide a warm, professional welcome and farewell to guests, anticipating and attending to their needs promptly.
- Manage guest check-ins/outs efficiently in line with hotel procedures.
- Process reservations, daily transactions, and guest accounts accurately.
- Liaise with Housekeeping, Maintenance, and Reservations to ensure rooms are ready for arrivals and guest requests are fulfilled.
- Maintain thorough knowledge of hotel services, room rates, packages, local attractions, and special events.
- Action guest messages, requests, and concerns promptly, escalating issues to management when required.
- Adhere to cashiering, occupational health and safety, and operational policies and procedures.
- Maintain a clean, safe, and well-presented front desk and reception area, protecting hotel assets and equipment.
- Complete assigned opening, closing, and handover duties.
- Oversee night operations in the absence of management, including security, supervising night staff, and assisting other departments as needed.
- Perform nightly audit functions, roll over property management systems, prepare reports, and ensure accurate financial and occupancy records.
- Ensure all keys and equipment are accounted for and all areas of the hotel remain secure.
- Thredbo Staff Pass
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company