Senior Operations Manager (SIL) - Mental Health & Complex Needs

Liverpool, NSW
Permanent
Full-time

37 mins ago

Our PurposeAt United for Care, we’re reimagining supported living through our unique Vertical Villages, tailored apartment-style accommodation combined with 24/7 care. We build safe, empowering spaces for people with disability to live with choice, dignity, and freedom.We’re seeking a strong clinical and operational leader with deep experience in psychosocial disability, mental health, or trauma-informed care. Nursing experience is highly valued, but success in this role will come from your ability to lead multidisciplinary teams and support participants with complex mental health and psychosocial needs across multiple sites.You’ll oversee day-to-day operations, guide practice improvements, and drive person-centred outcomes by blending clinical expertise with strong leadership.Why Join Us?

Lead trauma-informed sites within a fast-growing national organisation
Work autonomously with strong support from clinical, people & culture, and compliance teams
Enjoy clear career pathways and access to learning and development programs
Maintain work-life balance with reliable 9am–5pm, Monday to Friday hours
Prioritise wellbeing with free access to our premium Employee Assistance Program
Focus on your role backed by dedicated rostering, growth, people & culture, and recruitment teams
Benefit from exclusive discounts and cashback offers from leading brands

What You’ll Do

Oversee delivery of person-centred care across psychosocial, trauma-informed, SIL, SDA, and high physical support environments
Lead and mentor Service Leaders and frontline teams, building capability to support complex psychosocial and mental health needs
Apply clinical and mental health expertise to guide practice, support complex behaviours, and ensure safe care delivery
Drive service performance, quality, compliance, and budgetary oversight
Collaborate with Property, Rostering, Client Success and Clinical teams to optimise services
Ensure effective participant onboarding, NDIS funding compliance, and service outcomes

What You Bring

Strong background in mental health, psychosocial disability, or trauma-informed services
Proven leadership experience in hospital wards, mental health units, disability, or community-based settings
Ability to manage, coach, and develop multidisciplinary teams to deliver safe and high-quality outcomes
Expertise in complex behaviour support, psychosocial interventions, and risk management
Strong operational, organisational, and problem-solving skills
Knowledge of clinical governance and compliance requirements in community care
Nursing, Mental Health, Psychology, or Social Work qualification is highly regarded but not essential
Commitment to person-centred practice and empowering people with disability

Be Part of a Bigger ImpactIf you're ready to lead with purpose and drive high-quality care for people with disability, we’d love to hear from you.Apply now and help us empower people to live their lifestyle of choice.We welcome applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, and individuals from all cultural and linguistic communities.

United for Care

Apply Now