Collections Officers
DFP Recruitment
- Melbourne, VIC
- $60,000-70,000 per year
- Permanent
- Full-time
- Manage calls effectively, utilizing communication, empathy, and negotiation skills.
- Assist in resolving disputes, claims, and payments.
- Maintain precise records of customer interactions and investigations.
- Work towards achieving business Key Performance Indicators (KPIs).
- Previous experience in debt recovery.
- Strong verbal and written communication skills.
- Ability to build trust and rapport quickly with customers.
- Experience in taking payments and negotiating payment schedules.
- Ability to handle difficult conversations while maintaining professionalism.
- High level of attention to detail and record-keeping skills.
- Demonstrated resilience in challenging situations.
- Competitive Salary Package - Incentive-based targets.
- Enjoy work-from-home flexibility.
- Contribute to the company's growth and advance within collections or other areas.
- Join a Growing Business - Be part of a dynamic and expanding organization.