Guest Service Agent
- Glen Waverley, VIC
- Permanent
- Full-time
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and features
- Check guests in and out of the Hotel
- Handle guest enquiries and provide information and assistance
- Collect payment of accounts and issue invoices accordingly
- Communicate with other departments to ensure relevant information is communicated between departments
- Assist in maintaining a safe and secure environment for guests
- Previous customer service experience in a hotel environment is preferred
- Ability to provide prompt and efficient service including ability to build rapport both in person and over the telephone
- Self-motivated with positive and professional attitude
- Strong knowledge of computer systems including Microsoft Office and preferably in Opera
- Ensuring strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality
- Good interpersonal skills with ability to communicate with all levels of team members
- Flexible schedule, including the ability to work evenings, weekends, and holidays.
- Be a part of a global hospitality company and explore Accor’s limitless possibilities
- On-the-job training and mentorship
- Accessing pathways for career advancement and personal development within Accor
- Enjoy exclusive Accor discounts and global benefits