Australian Citizens residing in Australia only respond.Associate Infrastructure EngineerAssociate Support EngineerAssociate Technical EngineerInfrastructure EngineerSupport EngineerTechnical EngineerSenior Infrastructure EngineerSenior Support EngineerSenior Technical EngineerInfrastructure Engineering ManagerInfrastructure Engineering ExpertSupport Engineering ManagerSupport Engineering ExpertTechnical Engineering ManagerTechnical Engineering ExpertSenior Infrastructure Engineering ManagerSenior Infrastructure Engineering ExpertSenior Support Engineering ManagerSenior Support Engineering ExpertSenior Technical Engineering ManagerCitizenACT, QLD, SA, VICServices Australia is seeking to identify suitable Candidates to perform the roles of Infrastructure, Support and Technical Engineers from junior levels to expert and manager levels to help the agency manage and maintain all IT platforms, take operational ownership of all infrastructure provisioning, and provide business user support in day-to-day operations.Infrastructure Engineers provide support for deployment of hardware, hardware related software and other related assets. The role provides support of infrastructure related incidents and problems. They exercise a degree of independent judgement and make decisions within defined parameters that require some reliance on skills and knowledge. They plan their work in the context of competing priorities and contribute to changes in workplace practices and business improvement strategies.Support Engineers support incident or problem management and service request processes by identifying, recording, updating, closing incident or problem records, and capturing the resolution and knowledge in ICT Service Management System. Support Engineers use their in-depth knowledge to provide technical advice and development to service desk staff. They exercise a degree of independent judgement and make decisions within defined parameters that require reliance on skills and knowledge. Support Engineers plan their work in the context of competing priorities and contribute to changes in workplace practices and business improvement strategies.Technical Engineers supports the delivery of technical landscape design, installation, configuration, deployment, technical security and operation of ICT components and databases. They exercise a degree of independent judgement and make decisions within defined parameters that require reliance on skills and knowledge. The Technical Engineer plans their work in the context of competing priorities and contribute to changes in workplace practices and business improvement strategies.Merit pool will be developed to offer contracts
