Service Advisor

Cummins

Karratha, WA
Permanent
Full-time

1 month ago

Service AdvisorDescriptionService AdvisorOur culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.We are seeking for a talented Service Advisor to provide world class service to our major Mining, Automotive, Marine and Power Generation customers in Karratha. Reporting to the operations manager, this is a residential position located in the vibrant city of Karratha. This role will attract a generous remuneration package and a location allowance (residential).In this role, you will make an impact in the following ways:

Serves as primary customer contact to promote quality customer service and increase business within the branch location.
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignments
Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

To be successful in this role you will need the following:

Understanding of the Quickserve process
Personal commitment to HSE and leading an interdependent safety culture
Ability to manage external & internal key stake holders
Problem-solving skills
Movex Service and Parts experience
Written and verbal communication skills
Customer service focus
Experience with warranty processing & decision making

Compensation and Benefits:

Competitive hourly rate paid as a permanent salary (Or Permanent Salary)
Safety equipment / PPE provided
Comprehensive Cummins product training provided
Income Protection continuance insurance
Discounts with select private health insurance, PC software/hardware and a range of vehicles
Annual remuneration review
Participation in an annual variable compensation (bonus) program
A range of personal and professional benefits
Onsite parking
Employee Assistance Program available to employees
Paid Parental leave (Conditions apply)
Possible domestic relocation subject to additional approval (Conditions apply)

To view our additional benefits, click here - https://www.cummins.com/careers/working-at-cumminsAt Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: https://au.work180.co/employers/cummins-australia) to check out our benefits.Job SERVICEPrimary Location Australia-Western Australia-Karratha-Australia, Karratha, Distributor BR 552Job Type Experienced - Exempt / OfficeRecruitment Job Type OfficeJob Posting Mar 13, 2024, 9:25:56 PMUnposting Date OngoingOrganization Distribution BusinessRole Category Hybrid - Potential for Partial RemoteRelocation Package IneligibleReq ID: 2400029L

Cummins

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