Customer Service Consultant - Health

AIA

Melbourne, VIC
Permanent
Full-time

4 days ago

BE THE DIFFERENCEEveryone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers.The Opportunity:As a Customer Service Consultant at AIA, you'll have the opportunity to make a real difference in people's lives. You'll be the first point of contact for our customers, providing them with the support and guidance they need when they need it most.Through our structured training and development plan, you’ll become an expert on AIA's products and services, helping customers to make informed decisions about their insurance needs and providing them with peace of mind.Day to day you will:

Respond to inbound customer enquiries via the telephone and email in an empathetic and professional manner.
Provide clear and accurate information about our products and services.
Ensure customer’s records are accurate and up to date.
Proactively contact customers and Financial Advisors to gather additional information when required.

Our commitment to work-life balance is reflected in our hybrid work model, which offers flexibility through 2 days of remote work and 3 days of in-office collaboration (after an initial 4-6 weeks of classroom-based training).Allocated shift pattern between: 8:00am – 6.00pm Monday – Friday.Successful applications will demonstrate:As a customer-focused individual, you’ll be passionate about delivering exceptional customer service outcomes that leave a positive and lasting impression. In addition, you will have:

Previous experience in a customer facing role; this could have been gained in retail, hospitality, telco etc.
A keen attention to detail and strong administration skills
Flexibility and adaptability to thrive in a fast-paced environment
Excellent verbal and written communication skills
Ability to problem solve and a solution focused approach

Why choose AIA:At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

Access our training and development to build on your current skills
Career development through internal mobility opportunities
Work for a business helping millions of Australians and make a difference to someone’s life everyday
Access additional leave days a year to recharge and refresh yourself
Enjoy wonderful Health and Wellbeing initiatives that support you
Work with supportive and inclusive managers

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year.AIA is different. Are you?If you want to be part of an organisation that helps people live better every single day, apply via the link.

AIA

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