On-site Technician

Fujitsu

Port Melbourne, VIC
Permanent
Full-time

17 days ago
Apply easily

We are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the roleWe are looking for a dynamic On-site Technician to join our well-known, automotive client in providing technical support activities as part of service delivery provision and/or projects deployment. This includes installation, troubleshooting, problem resolution and maintenance and responding to customer questions regarding operation and malfunctions.This role would suit an enthusiastic junior Service Desk Analyst ready for the next progression in their career. With a can-do attitude, an eagerness to learn and exceptional customer service this role will provide the right candidate a strong career path in the future.This is an on-site role to be based in Altona and/or Port Melbourne.Responsibilities:

Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction May be mobile or based on site at a customer building or campus.

Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print etc.

Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs.

Asset refresh relocation deployment and decommission maintaining data integrity within the CMDB.

Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.

Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.

All customer interactions and activities are logged and maintained in the correct client ITSM tool.

Ensure prompt escalation of any operational issues.

Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.

Ensure all required training is completed on time.

Be aware WHS practices, instructions and policy as set out by Fujitsu and Customer.

Carry out other work as assigned by TL or Fujitsu management.

About you

Experience troubleshooting and maintaining PCs in a Windows

Experience with end user technology support including Windows and Mac OS.

Strong customer focused approach in dealing with clients.

Proven experience with desktop management tools.

Proven experience in Desktop, Laptop, Smart devices, and printer troubleshooting.

Proven experience in troubleshooting software conflicts and performance issues.

Proven experience in use desktop diagnostic tools.

Proven experience in the use of an incident management tool.

Experience in problem management as leveraged by a desktop team.

Basic knowledge of the ITIL framework.

Tertiary qualification, preferably relevant to the Information Technology industry, or equivalent (e.g. certification) Technology industry

Nice To Have

Experience utilizing Intune

Why Fujitsu?We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.

We offer tailored career paths across our global organization to support your professional and personal growth.

Our customers trust us. We have an excellent reputation across the region and globally.

Best in class reward and recognition programs flexible work, volunteering leave and more.

We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Transgender and gender diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey by emailing .If you dont tick every box in this job description, please dont rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email .Search Firm Representatives Please Read CarefullyFujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

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