Lounge Attendant

Sydney, NSW
Permanent
Part-time

1 month ago

Company DescriptionAt Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we're connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do.Accor operates a selection of Qantas Lounges globally, bring our service passion and values to the aviation industry. Every day we connect with thousands of travelers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.Job DescriptionWe are currently seeking dedicated and enthusiastic individuals to join us as Part Time - Food & Beverage Attendants (Lounge Runners) to join our Domestic Class Lounge Team in Sydney Domestic Airport (T3).Key duties of this role include, but are not limited to the following:

Creating memorable service experiences for our Qantas Lounge guests
Clearing tables as well as ensuring service areas are clean and tidy, buffet service
Experienced team members can also develop skills in Barista, bar and A La Carte service points
Serving beverages efficiently using tray service, ensuring smooth and safe delivery to guest
Loading and unloading service trolleys - glassware, cutlery, plates and crockery
Working closely with multiple departments front of house as well as our culinary and stores teams
Responsible for carrying and balancing trays with multiple items, maintaining balance and speed
Representing the iconic Qantas Brand, showcasing immaculate presentation
Maintain standards of hygiene for food handling and presentation.
Promote a safe workplace by recognising hazards and promoting general OHS practices

Ideal applicants will have full flexibility to work AM and PM shifts including the weekendsQualificationsWhilst technical experience is of importance to us, to be considered for the role, you will have the following:

A friendly, customer-focused attitude with the strive to provide total customer satisfaction.
Initiative to ensure that interactions with our customers are positive, intuitive and efficient.
Responsible Service of Alcohol (RSA) Certification.
Previous customer service or hospitality experience.
Confidence in liaising with various internal and external clients.
A high standard of grooming and personal presentation.
The ability and flexibility to work various rostered shifts, including early mornings, late evenings and weekends.
Excellent communication and interpersonal skills.
Strong attention to detail and the ability to multitask.
A positive team player and guest-centric mindset.
MUST have full working rights within in Australia

Additional InformationEmployee Benefits for your hard work!

Work with two iconic businesses and experience the buzz of the working in the Aviation industry
Great Staff Travel Benefits (T&C Apply)
Access to staff duty-free store
Free meal and coffee on shifts
Hotel discounts (staff rates) at over 3000 hotels globally
Partnership discounts with companies such as Europcar, Google, and more..
Pay Grade - Hospitality Industry General Award, Food & Beverage Grade 2, ($25.85 base rate per hour)

Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system (Will be reimbursed once approved) in order to gain ASIC certification.Are you looking to climb the ladder in the hospitality industry? If you would like to be a part of our team, please apply now.

Accor

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