Reservations Sales Agent, Mindil Beach Casino Resort

Delaware North

  • Darwin, NT
  • Permanent
  • Full-time
  • 7 days ago
The opportunity:Delaware North Australia is hiring a full-time Reservations Sales Agent to join our team at Mindil Beach Casino Resort in Darwin. As a Reservations Agent, you will be responsible for liaising with guests on the phone, selling our hotel, and confirming and inputting reservation information. If you want to make an impact on a traveler's day, we offer plenty of opportunities to learn and grow; apply today! What we offer:THE CITY - Darwin is a tropical paradise with summer all year long. Just a few steps away from some of the most beautiful National Parks in Australia where hiking, camping or fishing take on a whole new meaningTHE OFFICE - A vibrant casino resort set amid 30 acres of tropical gardens and located right on the beach, just a three minute drive from the CBDTHE TEAM - We are focused on growing a team that enjoys each other's company and love creating the best work possibleTRAINING - Thanks to the Delaware North global network, we have access to thousands of online courses and resourcesEXTRA’S - Employees are entitled to a complimentary meal every shift, complimentary parking, and generous discounts on spa treatments, dining and accommodation What you will do?:
  • Manage a high volume of guest telephone enquiries, converting sales and reservations through exceptional customer-relationship skills
  • Maintain strong knowledge of our products to provide guests with accurate and immediate information in areas including room rates, types, and their availability
  • Liaise with our past guests and direct clientele, tailoring specialised itineraries to meet their needs and expectations
  • Follow and maintain all quality assurance standards
More about you:
  • Minimum of 12 months of experience in a similar role
  • Must have working knowledge of property management systems such as Opera
  • Outstanding communication, interpersonal, and negotiation skills
  • Strong administration skills and fantastic phone etiquette
  • Focus on attention to detail and accuracy
The application period will close on 17/09/2025, unless sufficient qualified candidates are identified sooner. Who we are:Mindil Beach Casino Resort is the leading entertainment destination in the Northern Territory, offering over 600 gaming machines, exciting table games, and diverse dining options. As Darwin's exclusive five-star beachfront resort, with 152 luxury rooms and unique function spaces, we cater to every occasion. At Mindil Beach Casino Resort, you'll play a vital role in creating unforgettable experiences for our guests.

Delaware North