REWS Communication Officer
Chandler Macleod
- Sydney, NSW
- Contract
- Full-time
- Contract Role until January 2025 with Potential extension
- Prior Experience in Real Estate Communication
- 5 Days on Site role at Sydney CBD
- A minimum of 5 years of experience in Corporate Real Estate (CRE), facility management, workplace services, customer service, or hospitality.
- Proven experience in corporate internal communications.
- Technical prowess in creating professional slide decks and managing documents.
- An innate understanding of corporate voice and tone.
- The ability to identify key stakeholders and tailor communications effectively.
- Exceptional interpersonal, influencing, and strategic planning skills.
- Creative flair in verbal, written, and visual storytelling and communications.
- Strong organizational and analytical capabilities.
- Proficiency in Google Suite, Slack, Quip, Tableau, Salesforce, and service ticketing tools, with an understanding of their application in workplace services delivery and data reporting.
- Insight into corporate culture building and employee engagement within a tech or hospitality-focused customer-centric environment.
- The capacity to thrive in a fast-paced setting and meet tight deadlines.
- This is an office-based role requiring presence 5 days a week.
- Establish and maintain trusted relationships with key stakeholders, ensuring a high level of customer service.
- Support the Innovation Center, Facilities Management, Guest Services, Events, and Culinary teams through effective collaboration with ANZ REWS management and business partners.
- Maintain alignment with global Internal Communications and Marketing, upholding corporate brand standards.
- Craft and implement communication plans for a diverse range of stakeholders, including Senior Leadership.
- Manage the coordination and content of internal newsletters and customer satisfaction surveys.
- Review and approve publication-ready texts and visuals, guaranteeing consistency with the brand.
- Administer REWS information on internal platforms and handle ticketing, with a focus on event support and resolution.
- Enhance team efficiency through the optimization of Slack channels and workflows, and provide comprehensive administrative support across ANZ sites.
- Direct document management and SOP creation, alongside managing mailroom operations and striving for continuous improvement.
- Manage vendor access passes and building access requests, and spearhead the Help Desk initiative.