EL2 Hypercare Reporting
Randstad
- Geelong, VIC
- Contract
- Full-time
- Managing defect and bug fix cycles, collaborating with stakeholders to agree outcomes for prioritisation.
- Supporting and leading multiple business areas in the hypercare process.
- Leading analysis of listening and ticket data to identify themes and issues for prioritisation.
- Developing frequent reports and delivering presentation on hypercare activities.
- Establishing teams and processes, building team culture and support training in use of platforms and hypercare processes.
- Forward planning and development of improved strategies or processes to enhance existing hypercare processes.
- Analysis of agency data
- Australian Citizenship
- Demonstrated team leadership
- Experience in Jira and Confluence
- Deep understanding of Project Management
Submit your CV and cover letter or email me for a confidential discussion at kelly.russell@randstad.com.auPlease note that applications for the role close April 24thREGVIC2410At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.Skillshypercare, leadership, reporting, jira, confluenceEducationBachelor Degree