Application Support Analyst
Epicor
- Melbourne, VIC
- Permanent
- Full-time
- It's all in the name. You'll analyze customer inquiries to solve problems and develop plans to solve for large scale issue.
- Maintain a steady influx of service tickets while prioritizing the most critical.
- Act as liaison between end user and appropriate internal sources
- Maintain, refine, and troubleshoot challenges with existing software to make sure it's up to code (see what we did there?)
- Provide feedback to our product team in order to continuously evolve our product suite.
- 1 - 5 years of experience in implementing and supporting solutions as well as driving change.
- You are service obsessed with a proven track record of managing priorities in a complex support environment.
- A self-starter mentality with a collaborative, team-player work ethic
- You are analytical with an ability to absorb new technologies and features and think outside of the box.
- ERP software experience (end user or experience working for a software vendor)
- Industry experience with Aged-Care, Supply Chain/Manufacturing or Accounting
- English proficiency, both oral and written