Customer Service Specialist

Australia
Permanent
Full-time

22 days ago

Through the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.An exciting opportunity to join an amazing team and grow your banking career as a Customer Service Specialist.What will you do?
As a Customer Service Specialist, you will act as the first point of contact, helping our customers navigate their banking needs and empowering them to make their financial dreams come true. You will be providing outstanding assistance to our customers by assisting them with all their banking enquiries, whilst also actively educating them on the bank's products and services.Why join us:

We have big plans to become Australia's leading purpose-driven bank.
As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
We offer flexible working options, competitive salary and 13% super.
Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing, including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will bring:

The ability to work across a rotating roster, Monday - Friday 7 am-7 pm and one Saturday shift a month
A genuine interest in growing a career in banking
Previous banking experience and/or experience working in a Call Centre (desirable but not essential)
A passion for solving customer problems and engaging with customers to find the perfect solution for them
Strong computer, analytical, literacy and conversational skills
Ability to thrive in a fast-paced environment

By submitting an application you agree to Bank Australia's Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.

Bank Australia

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