Relationship Manager

Perth, WA
Permanent
Full-time

5 days ago

Job Category: Client ManagementJob Description:Location: Perth (In-office)In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace.We give you a world of potentialWe have an excellent opportunity for Relationship Manager to join our amazing office in Perth. If you're looking for a job that challenges you and gives you opportunities to grow, you've found the right role.Computershare is a world leader in financial administration and a global top 50 company on the Australian Securities Exchange.As a start-up technology company founded in Melbourne in 1978, we have now expanded globally to over 12,000 employees and 16,000 blue-chip clients featured across Nasdaq, FTSE and ASX, (including international clients Google, Microsoft, Disney and BHP, Woodside, Wesfarmers, ANZ and Rio Tinto nationally).A role you will loveWe have an excellent opportunity for a talented and inspiring Relationship Manager to join our Perth team. You will be responsible for managing and further developing a varied client portfolio, fostering client relationships at C-suite level, managing client satisfaction and meeting all client SLAs. This includes growing your client portfolio within existing clients and new business.Success in the role will be achieved through a full understanding of the clients' business needs, managing all service delivery requirements and meeting client commitments and milestones. You will possess the ability to quickly build relationships and credibility, thrive on nurturing your client relationships and delivering a seamless service.Some of your key responsibilities will include:

Assuming overall responsibility for the account portfolio
Achieving account retention and revenue growth targets
Proactively identifying opportunities to up-sell and cross-sell our products and solutions
Developing and managing effective relationships with clients
Providing strategic account planning and execution
Representing Computershare at events, conferences and client forums
Conducting fee reviews and contract negotiations
Contributing to budget and forecasting processes

What will you bring to the role?Strong client service experience will be critical to your success in this role. The Relationship Manager provides ongoing, day-to-day specialist support as well as project management services to their clients.Other key skills required for the role include:

Demonstrated experience in a client service and sales focused environment
Track record achieving budgeted goals and key metrics
Exceptional relationship building and interpersonal skills
Strong negotiation skills and well-developed commercial acumen
Proactive and a can-do attitude

Desired experience:

Understanding or experience in a similar role in professional services, financial services or technology
Tertiary qualifications in a relevant field

If this sounds like a role and organisation, you'd love to be part of, apply today!Rewards designed for youFlexible work to help you find the best balance between work and lifestyle.Health and wellbeing rewards that can be tailored to support you and your family.Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visitAbout Us:A company to be proud ofWe're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.Fairness and cultureWe're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit for further information.About the Team:Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

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