Service Desk Team Leader

Datacom

Melbourne, VIC
$75,000-80,000 per year
Permanent
Full-time

1 month ago
Apply easily

Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.Come and develop a meaningful career and thrive in technology!Datacom Connect is excited to announce we will be supporting a new Federal Government client in our Australian Service Desk in 2024!We will support you in your new role, providing ample training and involvement in the transition from the start so you know exactly what to expect.About the role:
The Service Desk is the central point for customers on a day-to-day basis. As a Team Leader, you’ll provide the necessary leadership and guidance for a team of high performing analysts in our Melbourne CBD location; leading the way to deliver top quality support services to our customers.What we’re looking for:
You’re a leader who prides yourself on building highly engaged teams, with a proven record of delivering positive customer outcomes through exceptional customer experience.What you’ll do:

Lead, motivate and mentor direct reports
Manage day to day operations of the direct reports
Manage customer escalations and expectations to maintain a positive customer experience.
Client and Vendor Liaison
Maintain Customer Service Levels and delivering reporting requirements
Provide local leadership to all teams at your location
Financial oversight

What you’ll bring:
From motivating, mentoring, managing a team of analysts, and working with the clients; there’s no question that your communication, attention to detail and organisation skills will be key to your success in this role! So, it’s essential that customer satisfaction and best practice is at the top of your priority list. Be enthusiastic and willing to build relationships with team members and support staff. Innovative thinking is key – we’re creating the service desk of the future, so we welcome fresh ideas with people experience at the core of what you do.Having an understanding of Incident and Request Management within ITIL, along with operational understanding of ticketing and call management technology would be desirable, however your passion for IT and strong leadership capability and experience is essential.About the role:

Full Time Opportunity
Available across our operational hours (Monday to Sunday 8am to 6pm rotating roster)
Due to clearance requirements Australian Citizenship and ability to pass national police check is essential

If this sounds like the opportunity you're after, please apply now!Why join us here at Datacom?Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Datacom