Customer Journey Adviser (Relief)
- Brisbane, QLD
- Permanent
- Full-time
- Full time 12-month fixed term opportunity
- Commencing salary of $117,750 + shift penalties + superannuation
- 5 weeks annual leave (as a shift worker)
- Opportunities for ongoing learning and professional development
- Onsite parking available
- A wide range of employee benefits such as access to over 380 gyms and pools with our Fitness Passport.
- Deliver timely customer updates via social media, internal systems, and media channels
- Liaise with Translink and internal teams to provide consistent, clear, and customer- centric messaging
- Monitor and respond to customer feedback, identifying themes to inform future improvements
- Maintain strong relationships with stakeholders to enhance coordination and elevate customer satisfaction.
- Experience in a customer-facing or customer-focused environment
- Excellent written and verbal communication skills, with the ability to simplify complex information for broad audiences
- A calm, solutions-focused approach to real-time decision-making
- Previous experience in transport or operational environments (desirable, not essential)
- Media and/or socialmedia experience
- The ability to juggle multiple priorities in a dynamic setting.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Sara Bidgood via the phone number or email below.To learn more about this Queensland Rail career opportunity please contact Sara Bidgood with your specific enquiry on or email . Please do not email your application. We can only accept applications received via our website.