Senior Application Support Analyst
Softtestpays
- Sydney, NSW
- Permanent
- Full-time
- Contract start 26 February 2024 to 12 months, 12 months extensions.
- Australian Citizen, Ability to obtain Baseline Clearance, Canberra, Sydney, Melbourne role.
- Utilise technical expertise and specialist knowledge of business rules to investigate and resolve ICT system issues
- Strong verbal and written communication skills in order to liaise with business staff, technical teams and customers.
- Ability to work closely and communicate clearly with multiple internal stakeholders and external vendors in the identification and rectification of issues.
- Apply & guide best practice ITIL methodology and utilise an ITSM system to investigate, triage and resolve incidents and service requests from a level 1 to Level 2 queue.
- Perform validation on complex business problems by differentiating between system issues (IT) or business rule (operational) issues.
- Perform data analysis and reporting in excel, including identifying trends and root causes in data.
- Understand and support replication and testing of issues to support SIT, UAT and BVT.
- Perform tasks required to support release cycles to support business functions.
- Mentor team members for Business Application best standards and support practices.