Are you a customer-focused professional with a passion for providing exceptional service? We’re looking for a Customer Service Representative to join our clients busy call centre team!What you’ll do:Answer and direct incoming phone callsResolve customer complaints with empathy and practical solutionsRebook missed services efficiently and accuratelyMonitor and respond to shared mailbox communicationsBook and update scheduled servicesManage service disputes and provide clear resolutionsEnsure customer records are up to date with new informationWhat you’ll need:Essential:Experience with Office 365 (Word, Excel, Outlook)Desirable:Previous call centre experienceKnowledge of Salesforce or similar CRM systemsAbout you:You’re someone who thrives in a fast-paced environment and genuinely enjoys helping others. You're reliable, safety-conscious, and able to work both independently and within a team. You also bring:Strong customer service focusPatience and resilience under pressureA solid work ethic and strong attendance reliabilityHigh attention to detailSelf-motivation and initiativeThese contracts also have the option to go permanent after the inital contract.
