Ramp Duty Manager

• Competitive Salary + Superannuation.
• Accelerated upskilling and career progression developing exceptional transferable skills.
• Rotational rostering to provide flexibility & work/life balance.
• Reward & Recognition Scheme & Employee Assistance Program.
• Employee Assistance Program providing support to our people.

• Manage compliance across Ramp Services (and Fleet Presentation in applicable locations), ensuring all airline, airport, and Oceania Ground Force Standard Operating Procedures (SOPs) are followed by all staff.
• Oversee staff performance, addressing and documenting shortfalls, and providing clear instructions and corrective actions when necessary.
• Mentor new staff, providing clear expectations and goals, empowering them to succeed in their roles.
• Coordinate operations during disruptions, such as aircraft delays, cancellations, infrastructure upgrades, and weather conditions, ensuring minimal impact on operations.
• Proactively identify upskilling opportunities and allocate resources to meet evolving operational requirements.
• Conduct training sessions for staff, including upskilling and retraining to address performance issues.
• Allocate resources in line with the Company’s Enterprise Agreement, managing leave entitlements, monitoring staff fatigue, and ensuring overtime is minimised.
• Foster a safety-conscious workplace culture by facilitating regular toolbox meetings and promoting a reporting culture.
• Read and interpret aircraft weight and balance loading instructions, hazardous materials labels, loading manifests, and baggage routing tags.
• Ensure all staff remain compliant and up to date with all Company communications, such as "Read and Sign" documents, updates, and memos.
• Ensure that ground service equipment meets safety standards, reporting defects and ensuring all staff follow the correct procedures for defect reporting.
• Assist with audits by airlines and the Company, providing accurate feedback and results.
• Build and maintain collaborative working relationships with Airport Authorities and key stakeholders involved in airport operations.
• Assist in recruitment processes, including the assessment and onboarding of new staff.
• Undertake other reasonable duties as directed by management.

• Current Ramp Leading Hand qualifications and experience.
• Respect and sensitivity towards cultural differences, treating all customers and internal staff equally and with dignity.
• Demonstrated leadership qualities, providing open feedback and support to promote staff development.
• Ability to remain composed and focused in high-pressure situations, making rational decisions and resolving conflicts promptly.
• Analytical and problem-solving skills, with the ability to evaluate issues, document facts, and find solutions.
• Exceptional communication skills, with the ability to deliver information professionally and impartially.
• Strong relationship-building skills, with the ability to establish rapport and maintain professional relationships.
• Adaptability and resilience in the face of change, with a positive approach to challenges.
• Excellent time management and organisational skills, with attention to detail and a focus on following procedures and meeting deadlines.
• High standards of personal grooming and professional deportment.
• Strong sense of confidentiality and ethical behaviour.
• Act as a role model, leading by example at all times.
• Thorough understanding of airport regulations and airline procedures.
• Experience working on the ramp in an airport environment.
• A minimum of 2 years’ experience in people management is preferred.

Oceania Ground Force