Salesforce Developer, NSW, 12 Months

• Deliver technical development and configuration using Salesforce.
• Investigate, diagnose and resolve incidents, defects, and service requests within agreed SLAs.
• Develop minor enhancements and changes in line with business priorities and agile delivery practices.
• Collaborate with business analysts, system administrators, testers, and end users to support solution performance and usability.
• Contribute to release planning and deployment activities including code reviews, documentation, and testing.
• Maintain up-to-date solution documentation and technical artefacts.
• Ensure compliance with internal standards, governance processes and change management procedures.
• Identify opportunities to improve system performance, efficiency, and automation.

• Demonstrated experience as a Salesforce Developer in enterprise environments.
• Strong hands-on experience with Salesforce OmniStudio (FlexCards, OmniScripts, DataRaptors, Integration Procedures, Document Generation).
• Proven ability to troubleshoot and resolve complex technical issues in a BAU support context.
• Proficient in Apex, Lightning Web Components (LWC), SOQL, and Lightning Flows.
• Experience working in Agile environments and using tools like Azure DevOps.
• Understanding of Salesforce best practices, coding standards, and CI/CD deployment methodologies.
• Excellent problem-solving, communication, and documentation skills.

• Salesforce certifications, particularly in OmniStudio and Platform Developer I/II.
• Experience with Salesforce integrations (REST/SOAP APIs, middleware platforms).
• Knowledge of DevOps tools such as Gearset, Copado, or similar.
• Experience working in government or large public sector organisations.
• Familiarity with ITIL-based support models and incident/change management processes.

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