Service Coordinator - Pest Control

Rentokil Initial

  • Adelaide, SA
  • $59,000-61,000 per year
  • Permanent
  • Full-time
  • 9 hours ago
  • Apply easily
Rentokil is looking for an organised Service Coordinator with strong administrative and communication skills to join the team in Adelaide on a full-time basis.At Rentokil Initial, we are proud to be the global expert in pest control, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.The core responsibilities in this role include:
  • Organisation and scheduling of regular field service activities for the pest team
  • Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to the line Manager
  • Organise installations and jobs for completion within divisional time frames and expectations
  • Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
  • Deal with all paperwork and administration related to service activities and routing of documents for entry into the Branch Contracts Computer System
  • Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
  • Provide ongoing reports requested by management in relation to such items as state of service, jobs, customer service history, specific technician productivity, and customer retention
  • Maintain reporting spreadsheets within timeframes
The ideal candidate will have:
  • Excellent phone etiquette
  • Strong written and verbal communication skills
  • Strong computer skills
  • Ability to give clear instructions
  • Strong collaboration skills
  • Strong time management skills
  • Previous experience in a similar role, or fast-paced office environment
As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.If the idea of working in a highly collaborative, friendly, yet busy, and hardworking team organization that is on a growth trajectory sounds like you, please get in touch!Employees Testimonial:"The team culture is inclusive, family-oriented and feels like a small business even though it is global"Lisa Craker“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”Matt Jones“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”Renay Fagan

Rentokil Initial