Operations Manager

Earlville, QLD
Permanent
Full-time

3 days ago

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.The OpportunityThe Parks Retirement Living is a welcoming retirement living community, home to 150+ independent living villas that are surrounded by rainforests with mountain views, offering a unique tropical ambience. In this role of Assistant Community Manager, you will work closely with the Community Manager, fellow staff and residents to ensure smooth day-to-day operations and administration of the community. Your customer-centred approach to your work, strong administration skills and ability to connect with our residents will help you be successful. This is a resident-facing role where you will contribute to shaping the overall culture of the community and deliver a high level of administration and customer service.This is a permanent full-time Monday-Friday position.What we offer:

Up to $80Kp.a inclusive of super
Paid Parental Leave and Purchased Annual Leave options
Two (2) additional 'All About Me' leave days per calendar year
Annual salary reviews and annual bonus incentive scheme
Employee Referral Program and Employee Assistance Program
Discounts to Health Insurance and Retail & Leisure partner providers
Be part of a small, close-knit retirement living community

You will:

Complete a wide range of administrative duties, including reception tasks (answering phones, greeting residents and visitors)
Be the first point of contact for residents, deescalate any initial concerns and deliver gold-standard service
Support in the daily operations of village services including maintenance/facilities requests, safety & security, events & activities and responding to emergencies
Take ownership of compliance administration including ensuring safety checklists are up to date, audits are complete and maintenance tasks are scheduled
Be a friendly face for all incoming residents and take ownership of the administrative items on resident arrival (e.g Entry Condition Reports)
Assist with taking residents out for weekly trips in our village minibus (you will only need a standard car license)
Complete general administrative tasks and step into the role of Community Manager during periods of absence
Contribute and shape the overall culture of The Parks community and work to positively promote the village as a place for residents to live

What you'll bring:

Experience in an operations-based management role or customer-facing administrative role (e.g Property Manager, Facilities Manager, Operations Manager or an Admin Assistant)
A fun, self-motivated attitude, who is looking for a highly engaging role where you will wear many hats!
Knowledge of real estate or property management is desired, but not essential.
Intermediate use of Microsoft Suite and highly computer literate
High-level written and verbal communication and negotiation skills
Strong focus on customer satisfaction

Who we areAs a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1300 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.What's next?Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.

Aveo

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