Service Delivery Support Officer
Amana Living
- Perth, WA
- Permanent
- Full-time
- Manage and support key operational services
- Monitor, track, and provide timely resolutions to incidents /questions with a varying degree of complexity
- Manage individual and Teamwork queues
- Timely escalation of unresolved problems to escalation support
- Provide and maintain a consistent contact point for matters related to your assigned services, providing information and assistance internally and externally via Manage Engine
- Service the transition of new staff as they are on-boarded or additional services are added or removed
- Ensure transfer of knowledge to other staff to ensure systems are understood
- Track and co-ordinate IT related issues and open ticket logs via Manage Engine as we work towards their resolution
- Assist the Systems & Infrastructure Team where necessary to maintain a stable computing environment
- Assist in overseeing and facilitating the deployment of products aligned to the area of remit
- Work with partners and SMEs to ensure required input is injected into deployments
- Participate in reviewing changes, schedules, and impacts
- Assist in maintaining and managing Amana Living Asset register for the Service delivery team.
- Handle communication of outages and changes to staff and third parties
- 2 years previous experience in a similar IT support role
- Experience in managing Microsoft Windows server environments including Active Directory
- Excellent knowledge and experience of supporting Windows desktop environments including Microsoft Office 365, Microsoft Autopilot and Microsoft Intune
- ITIL Qualified (v3 Foundations or Higher) or experience working with ITIL processes
- IT Degree (Computer Science) or related discipline or working towards
- Experience with Citrix and/or Terminal Services
- Evidence of COVID-19 and Current Flu vaccinations per Amana Living policies
- Ability to obtain a National Police Clearance (within 6-months validity)
- Successful completion of pre-employment form and reference checks
- Salary packaging benefits up to $18,550
- Health and Wellbeing programs and more!
- School holidays child care assistance
- Competitive rates
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